Back to job search

Senior Leader , Fulfilment

True Corporation Public Company Limited (Bangkok City, Thailand)
Bangkok, Thailand 🇹🇭
True Corporation Public Company Limited was created from the merger of two Thai organizations with solid foundations: True Corporation Public Company Limited and Total Access Communication Public Company Limited. There is a strong commitment to serving all Thai people and new customers in the region by upgrading networks and digital services to improve quality of life, and sustainable living, and create opportunities for inclusive prosperity. Telecom-Tech Company under the name of True Corporation Public Company Limited, we aims to develop various services to connect consumers and Thai businesses to become a force to drive Thailand’s digital economy. Both businesses and consumers will benefit from the new company’s potential that helps attract world-class talented people including investing in infrastructure and startups. The combined potential of the new company will help drive Thailand’s digital agenda forward in leaps and bounds towards becoming a regional technology center that is also recognized globally. From developing and creating new services that had never happened before, such as telemedicine, virtual world technology, including AV and VR, smart cars, and smart homes, we will foster an environment ripe for innovation across various sectors. This integration of cutting-edge technology into everyday life will not just revolutionize convenience but also enhance accessibility and efficiency in numerous aspects. It's a journey into the future where the boundaries between the physical and digital realms blur, offering unprecedented opportunities for progress and transformation in Thailand's technological landscape.

About this position

The Senior Leader, Fulfilment is responsible for managing fulfilment and sales support operations for the Business segment (Enterprise & SME) related to Data and Corp Net Services, with a focus on improving operational efficiency and driving revenue growth.

Responsibilities

• Manage fulfilment and sales support operation to support Business segment (Enterprise & SME) related to Data, Corp Net Services
• Improve operational efficiency to serve Business segment (Enterprise & SME) sales and services with service level agreement (SLA) and customer satisfaction
• Conduct special assignments / projects to serve business objectives

Drive revenue growth
• Redesign fulfilment and sales support operation to optimize performance
• Provide input to Dept. / Div. Head in the development of operation management
• Work with related parties to manage and improve operational processes to support sales

Perform operation & improve efficiency
• Perform fulfilment and sales support operation to serve Business segment (Enterprise & SME) sales and services with service level agreement (SLA) and customer satisfaction
• Identify business processes, solutions and technologies that drive operational efficiency and optimize cost
• Conduct special assignments / projects to serve business objectives

People Management & transformation
• Play a leading and mentorship role to team individual contributors, assisting in the execution of their duties upon request, ensuring learning and improvement in their professional and digital skills
• Build and improve team members engagement to organization and preparing them to take up his/her higher position for career opportunity development

Requirements

• Competence in fulfilment and sales support operation with knowledge and experience of Data, Corp Net services
• Competence with knowledge and experience of business support systems (e.g. V-Care, W4, E-Ordering, E-Application, CCM Web)
• Demonstrate ability to lead and manage operation team or sales support team and deal with related parties
• Bachelor degree or above of Business Administration or related fields