Senior Associate, Solution Experts

True Corporation Public Company Limited (Bangkok City, Thailand)

Bangkok, Thailand

True Corporation Public Company Limited was created from the merger of two Thai organizations with solid foundations: True Corporation Public Company Limited and Total Access Communication Public Company Limited. There is a strong commitment to serving all Thai people and new customers in the region by upgrading networks and digital services to improve quality of life, and sustainable living, and create opportunities for inclusive prosperity. Telecom-Tech Company under the name of True Corporation Public Company Limited, we aims to develop various services to connect consumers and Thai businesses to become a force to drive Thailand’s digital economy. Both businesses and consumers will benefit from the new company’s potential that helps attract world-class talented people including investing in infrastructure and startups. The combined potential of the new company will help drive Thailand’s digital agenda forward in leaps and bounds towards becoming a regional technology center that is also recognized globally. From developing and creating new services that had never happened before, such as telemedicine, virtual world technology, including AV and VR, smart cars, and smart homes, we will foster an environment ripe for innovation across various sectors. This integration of cutting-edge technology into everyday life will not just revolutionize convenience but also enhance accessibility and efficiency in numerous aspects. It's a journey into the future where the boundaries between the physical and digital realms blur, offering unprecedented opportunities for progress and transformation in Thailand's technological landscape.

About this position

The Senior Associate, Solution Experts position involves leading product initiatives and technical pre-sales efforts in the Communication as a Service and Infrastructure as a Service domains, while ensuring customer satisfaction and successful project implementation.

Responsibilities

• Product Leadership: Act as a subject matter expert for the assigned product portfolio, collaborating with vendor partners and PD while guiding solution consultants and the sales team to achieve target revenue.
• Technical Pre-Sales: Lead technical pre-sales efforts, including product demonstrations, proofs of concept, and RFP responses.
• Customer Engagement: Build and maintain strong relationships with key customers, understand their strategic objectives, align them with the product portfolio, and create strategic projects together.
• Project Coordination: Collaborate with all relevant teams (Pre-Sales, PM, Operations, PD, Vendors, etc.) to ensure seamless implementation of won projects and proper functionality throughout the contract term.
• Customer Success: Drive customer satisfaction and loyalty through proactive support and addressing their needs effectively.

Requirements

• Education: Bachelor’s Degree in Computer Science, Information Technology, or a related field.
• Experience: 5–10 years of experience in a product pre-sales role for related solutions.
• Preferred Certifications: Advanced certifications in IT infrastructure or cloud technologies (e.g., AWS Certified Solutions Architect - Professional, GCP Certified Solutions Architect Expert).
• Experience with infrastructure-as-code tools (e.g., Terraform, Ansible, Pulumi).
• Proficiency in scripting languages (e.g., Python, PowerShell).
• Professional Unified Communication and Contact Center certifications (e.g., Cisco, Genesys, Avaya) are a significant advantage.
• Skills and Knowledge: Deep understanding of IT infrastructure components, including servers, storage, networking, and virtualization.
• Proven expertise in cloud platforms (e.g., AWS, Azure, GCP) and their associated services.
• Extensive experience with Voice and Contact Center solutions (e.g., 3CX, Cisco UC&C, Genesys Contact Center).
• Strong business acumen.
• Excellent analytical and problem-solving skills.
• Outstanding communication and presentation skills in English (both verbal and written).
• Ability to build and maintain strong relationships with vendors, customers, and internal stakeholders.
• Passion for technology with a proactive approach to staying updated on industry trends.