Senior Associate, Customer Insights
True Corporation Public Company Limited (Bangkok City, Thailand)
Bangkok,
Thailand
True Corporation Public Company Limited was created from the merger of two Thai organizations with solid foundations: True Corporation Public Company Limited and Total Access Communication Public Company Limited. There is a strong commitment to serving all Thai people and new customers in the region by upgrading networks and digital services to improve quality of life, and sustainable living, and create opportunities for inclusive prosperity.
Telecom-Tech Company under the name of True Corporation Public Company Limited, we aims to develop various services to connect consumers and Thai businesses to become a force to drive Thailand’s digital economy. Both businesses and consumers will benefit from the new company’s potential that helps attract world-class talented people including investing in infrastructure and startups.
The combined potential of the new company will help drive Thailand’s digital agenda forward in leaps and bounds towards becoming a regional technology center that is also recognized globally. From developing and creating new services that had never happened before, such as telemedicine, virtual world technology, including AV and VR, smart cars, and smart homes, we will foster an environment ripe for innovation across various sectors. This integration of cutting-edge technology into everyday life will not just revolutionize convenience but also enhance accessibility and efficiency in numerous aspects. It's a journey into the future where the boundaries between the physical and digital realms blur, offering unprecedented opportunities for progress and transformation in Thailand's technological landscape.
About this position
Data Analytics role will be responsible for the customer analysis and insights as well as providing rich information or deep-diving analysis for better understanding the customer, identifying opportunities for improvement in processes based on data analysis findings.
Responsibilities
• Establish and analyze qualitative and quantitative metrics to evaluate the success of deliverables or business cases.
• Conduct deep-dive analysis to derive customer insights, market segmentation, and business insights.
• Perform pre- and post-analysis to quantify the business impact of specific products, services, or campaigns.
• Clearly communicate analytical results to management and business users in a structured format.
• Collaborate with stakeholders to build trust-based relationships, identify business opportunities, and determine appropriate data resources for requests and projects.
• Provide support in troubleshooting and resolving issues.
• Create and maintain interactive visualizations by interpreting data and integrating various reporting components from multiple sources.
Requirements
• Bachelor’s or Master’s degree in MIS, Computer Science, Computer Engineering, Business Administration, or a related field.
• Minimum of 3 years of experience in an analytical or related field, preferably in a mid-senior management role.
• Strong analytical skills with logical and critical thinking to derive and deliver customer insights.
• Proficiency in SQL and relational databases such as Vertica.
• Experience in data visualization tools like Qlik Sense, Tableau, and Vertica databases is a plus.
• Demonstrated leadership skills with a hands-on approach.
• Self-driven, fast learner, and able to work well under pressure.
• Excellent interpersonal and communication skills.
• Proficient in English.
