Data Migration Specialist

True Corporation Public Company Limited (Bangkok, Bangkok City, Thailand)

Bangkok, Thailand

True Corporation Public Company Limited was created from the merger of two Thai organizations with solid foundations: True Corporation Public Company Limited and Total Access Communication Public Company Limited. There is a strong commitment to serving all Thai people and new customers in the region by upgrading networks and digital services to improve quality of life, and sustainable living, and create opportunities for inclusive prosperity. Telecom-Tech Company under the name of True Corporation Public Company Limited, we aims to develop various services to connect consumers and Thai businesses to become a force to drive Thailand’s digital economy. Both businesses and consumers will benefit from the new company’s potential that helps attract world-class talented people including investing in infrastructure and startups. The combined potential of the new company will help drive Thailand’s digital agenda forward in leaps and bounds towards becoming a regional technology center that is also recognized globally. From developing and creating new services that had never happened before, such as telemedicine, virtual world technology, including AV and VR, smart cars, and smart homes, we will foster an environment ripe for innovation across various sectors. This integration of cutting-edge technology into everyday life will not just revolutionize convenience but also enhance accessibility and efficiency in numerous aspects. It's a journey into the future where the boundaries between the physical and digital realms blur, offering unprecedented opportunities for progress and transformation in Thailand's technological landscape.

About this position

As the Migration Project Leader, you will play a pivotal role in shaping the future of True Visions and Media through end-to-end business planning, execution, and reporting. This leadership position will focus on driving the migration strategy for True Visions and Media, collaborating closely with various cross-functional teams to ensure the successful implementation of subscriber and revenue migration initiatives. You will oversee the entire migration process while ensuring seamless integration and exceptional customer experience.

Responsibilities

• Strategic Direction: Lead the development and execution of the overall True Visions migration strategy, ensuring alignment with long-term business goals and objectives.
• Planning and Analysis: Conduct business impact analyses, identify potential revenue and subscriber loss, and assess growth opportunities and risks.
• Customer Experience Focus: Prioritize customer experience throughout the migration process, addressing concerns and feedback promptly to ensure customer satisfaction.
• Cross-Functional Collaboration: Collaborate with key teams such as Telco Strategy, Budget Planning, Telesales, Shop, Technician, After Sales Support, Finance, Accounting, and True Visions Now platform to ensure efficient and effective migration processes.
• Technical Coordination: Work with Product, Platform, IT, and technical teams to ensure that all technology aspects of the migration are integrated smoothly and function as expected.
• Project Oversight: Oversee the execution of the migration plan, monitor progress, and make necessary adjustments to ensure successful outcomes.
• Budget Oversight: Monitor and manage migration project budgets, ensuring resources are allocated efficiently and financial constraints are adhered to.
• Training and Development: Develop training materials and conduct training sessions for staff to ensure they are equipped to support customers during and after the migration.
• Performance Monitoring: Continuously evaluate subscriber impacts, customer complaints, market feedback, service competitiveness, and emerging opportunities to inform decision-making.
• Team Support: Provide guidance and support to team members in developing business cases, financial models, and actionable plans to facilitate the execution of migration initiatives.
• Stakeholder Engagement: Foster strong relationships with internal and external stakeholders to ensure alignment and support throughout the migration process.
• Risk Management: Analyze potential risks related to subscriber and revenue loss, and develop mitigation strategies to minimize impact.
• Reporting and Documentation: Prepare comprehensive reports and documentation regarding the migration process, ensuring transparency, accountability, and alignment with stakeholders.

Requirements

• Education: Bachelor’s degree in Business Administration, Management, or a related field (MBA preferred).
• Experience: Proven experience in project leadership, especially in migration or transformation initiatives within the telecommunications or media industries.
• Skills: Strong analytical, communication, and leadership skills.