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IT service desk engineer

Triumph Motorcycles (Thailand) Ltd.
Triumph Motorcycles (Thailand) Ltd. (Chon Buri)
Chonburi, Thailand 🇹🇭
Triumph Motorcycles (Thailand) Ltd.
Triumph Motorcycles is a British company with over 110 years of history. Our motorcycles are designed and developed in the UK by a team of experienced and highly skilled Engineers. Our motorcycles have won many awards around the world for their design and performance and Triumph continually develops new motorcycles to compete in this exciting and fast moving industry. Established in Thailand since 2002, Triumph now runs three factories, under the supervision of a UK management team, on the Amata Nakorn Industrial Estate, Chonburi. These factories produce a wide range of high quality motorcycle components and assemble a range of high quality motorcycles.

About this position

The IT Service Desk Engineer is responsible for providing IT support and ensuring efficient operation of the IT Helpdesk at Triumph Thailand.

Responsibilities

• Take Action requests for IT Support received by the Triumph Thailand IT Helpdesk and allocated to them by Service Desk Engineer.
• Priorities and take action requests for IT support based upon the likely impact on the business.
• Ensure that all work is completed in a timely and efficient manner.
• Take proactive approach to implementing long term solutions to issues raised.
• Keep the documentation for all IT Helpdesk processes up to date.
• Suggest ways to improve the IT Helpdesks ability and performance.
• Liaise and communicate with other members of the IT Department to ensure that the Department operates as a single unit.

Requirements

• Bachelor's degree in Computer Engineering, Computer Science or IT related, new graduated is welcomed.
• Able to solve basic problem in PC hardware, Windows, MS-Office and Network.
• Great customer service and teamwork attitude.
• Good analytical and problem-solving skill.
• Good command in English.
• Can work shifts pattern and overtime (an early shift and night shift pattern).

Benefits

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Huneety A.I Salary Estimate
40,000 - 80,000 THB per month