Trip.com Group
Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar.
Across its platforms, Trip.com Group integrates travel resources from industry partners and helps travellers worldwide pursue the perfect trip with exceptional travel products and services.
We have four Customer Service Centres for Trip.com established in Japan, Korea, the UK, and the Philippines, providing 24/7 customer service in 19 different languages.
We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world’s leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller.
Trip.com Group is a leading global travel service provider, offering exceptional travel products and services. The RWFM Specialist role involves creating efficient schedules and supporting service level targets.
Responsibilities
• Responsible for creating efficient schedules, processing and managing overtime and undertime
• Support achieving service level and efficiency targets from a Workforce Management perspective
• Real-time monitoring of service levels and providing suggestions to service team
• Work closely with team leaders to constantly monitor staff movements in line upon forecast plan
• Implement improvement measures to ensure SLAs are well met
Requirements
• Fluent in both English and Thai
• At least 2 years of experience call center or relevant industry
• Eligibility to work full-time in Thailand
• Good communication skills to build up effective collaboration
• Understanding of the intricacies of forecasting and ability to build a robust plan that accommodates for variation
• Ability to work under pressure
• Proactive and self-motivated
• Willing to work rotational shifts, including weekends
Benefits
Huneety A.I Salary Estimate
30,000 - 50,000 THB per month
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