Hotel Support Specialist - Thai
About this position
Trip.com Group is a leading global travel service provider, offering exceptional travel products and services. The Hotel Support Specialist - Thai will assist local business teams and provide support to overseas partners while ensuring customer satisfaction.
Responsibilities
• Use the right tools to assist the local business team and provide front-line business support to overseas partners by follow the company procedures,
• Adapt to corporate strategy adjustment and keep business knowledge updated.
• Help to solve the partner's demand in the daily operation of Trip system by telephone, email or online chat.
• Promote Trip's hotel management system to our cooperative hotels.
• Coordinate with other departments to improve the overall satisfaction of the merchant (hotel).
• Complete temporary tasks assigned by superiors.
Requirements
• Diploma or above, can handle the daily communication in Thai and English.
• Mandarin speaker will be a plus.
• Able to perform shift work.
• Relevant working experience in starred hotel, airline ticket counter, and call center is preferred.