Hotel Settlement Specialist
Trip.com (Thailand) Co., Ltd. (Bangkok)
Bangkok
Bangkok,
Thailand
Trip.com Group
Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar.
Across its platforms, Trip.com Group integrates travel resources from industry partners and helps travellers worldwide pursue the perfect trip with exceptional travel products and services.
We have four Customer Service Centres for Trip.com established in Japan, Korea, the UK, and the Philippines, providing 24/7 customer service in 19 different languages.
We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world’s leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller.
About this position
Trip.com Group is a leading global travel service provider, offering exceptional travel products and services. The Hotel Settlement Specialist will be responsible for hotel settlement work in Thailand and Southeast Asia, ensuring effective communication and relationship management with hotels.
Responsibilities
• Responsible for hotel settlement work in Thailand and Southeast Asia through phone calls, emails, etc. Address hotel's inquiries and follow up on dispute booking orders.
• Assess financial risks to minimize bad debts and ensure the fund transaction is made on time and accurately.
• Maintain the relationships between BUs and hotels to enhance service quality.
Requirements
• Bachelor's degree or higher, preferably with customer service experience.
• Native proficiency in Thai, and excellent reading, writing, and speaking abilities in Chinese and English to deal with the internal stakeholder and system.
• Strong communication and coordination skills, and a high sense of teamwork.
• Ability to possess and analyze data, sensitivity to figures, logical thinking, and good skills in Office software (Excel, PowerPoint and Word).
