Customer Advisor

Trip.com (Thailand) Co., Ltd. (Bangkok)

Bangkok

Bangkok, Thailand

Trip.com Group Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar. Across its platforms, Trip.com Group integrates travel resources from industry partners and helps travellers worldwide pursue the perfect trip with exceptional travel products and services. We have four Customer Service Centres for Trip.com established in Japan, Korea, the UK, and the Philippines, providing 24/7 customer service in 19 different languages. We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world’s leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller.

About this position

We are looking for Customer Advisors, who will be supporting Trip.com's customers for products from hotel reservations to flight tickets to everything about travel. As the voice of Trip.com, you will use your interpersonal skills and passion to let travelers trust us to take care of their trip.

Responsibilities

• Serve clients in Thai and English for inquiries on different Trip.com products and questions on their bookings.
• Solve the problems for clients via Call, Chat and Email.
• Handle clients problems with empathy and patience in a goal-driven environment.
• Work as part of a high-performing team, supporting and helping colleagues when required.
• Attend regular team updates.
• Keep up-to-date with latest promotions and initiatives.
• Read, understand and follow the Company Policies and Procedures.

Requirements

• Bachelor degree or above, or significant relevant similar experience.
• Strong communication skills in Thai both verbal and written; fluent in English.
• Good knowledge of Microsoft Office applications, such as Word, Excel, PowerPoint and sound general computer skills.
• Proficient typing abilities with a better than average English -typing speed.
• Sound troubleshooting and problem-solving skills with a strong desire to achieve positive outcomes.
• Ability to listen and build rapport quickly.
• Enthusiastic yet conscientious and diligent approach to work.
• Completer-finisher with a good attention to detail.
• Ability to touch-type.
• Passionate about travel.
• Able to work on a shift-based basis. 24/7 or night shift required.