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Senior Fraud Investigation Executive

Traveloka
Traveloka (Jakarta Metropolitan Area)
DKI Jakarta, Indonesia 🇮🇩
Traveloka
e don’t innovate for the sake of innovation, we utilize technology to simplify people’s lives so they can enjoy their lives better. That belief is what brought Traveloka to be the leading travel platform in Southeast Asia. Traveloka serves 20+ products that include comprehensive travel services. From transportations to accommodations, discovering nearby attractions, and insurance products to financial services, including the groundbreaking ‘Buy Now Pay Later’. With 100+ millions downloads in six countries across the SEA region, we aim to keep exploring for better innovations — all to fulfill our users’ travel aspirations so they can enjoy their lives, their way.

About this position

It's fun to work in a company where people truly BELIEVE in what they're doing!

Responsibilities

• Monitor queues of transactions and monitoring daily credit card and coupon transactions
• Understand end to end process and SOP of the product to identify unusual behavior on the process and transactions
• Investigate anomalies transactions and do detail review of suspicious transactions
• Interact with banks and customers to validate the information and to confirm or cancel authorizations
• Identify fraudulent transactions and maintain Blacklist
• Review, investigate and resolve irregular transactions reported by end-users
• Involve in end to end Investigation and Fraud monitoring
• Respond to customer inquiries on fraud measures
• Conduct objective, fair, detail, unbiased and timely investigation result

Requirements

• 2+ years of experience in Anti fraud, or similar role
• Strong analytical thinking and detail oriented
• Investigative and problem solving skills in order to handling customer complaints
• Good interpersonal and communication skills in order to handling customer complains
• Ability to multitask, prioritize, maintain flexibility in a fast paced environment
• Excellent both verbally and written English
• Willing to work on shifting schedules