Senior Associate Vendor Management Manager

Traveloka (Jakarta Metropolitan Area)

DKI Jakarta, Indonesia

e don’t innovate for the sake of innovation, we utilize technology to simplify people’s lives so they can enjoy their lives better. That belief is what brought Traveloka to be the leading travel platform in Southeast Asia. Traveloka serves 20+ products that include comprehensive travel services. From transportations to accommodations, discovering nearby attractions, and insurance products to financial services, including the groundbreaking ‘Buy Now Pay Later’. With 100+ millions downloads in six countries across the SEA region, we aim to keep exploring for better innovations — all to fulfill our users’ travel aspirations so they can enjoy their lives, their way.

About this position

It's fun to work in a company where people truly BELIEVE in what they're doing! The Senior Associate Vendor Management Manager is responsible for developing and maintaining positive relationships with external vendors, managing procurement strategies, and ensuring compliance with regulatory requirements.

Responsibilities

Vendor Relationship Management
• Develop and maintain positive relationships with external vendors, fostering open communication and collaboration
• Create and implement the overall business strategy for their vendors' business including managing vendor negotiations
• Manage selection through strong vendor relationships, including assessing market procurement conditions, recommending terms, and implementing procurement strategies
• To assist in the management of procurement, vendor relationship management and adhering to regulatory and corporate policies and guidelines
• Conduct regular reviews of vendor services to perform due diligence on vendors
• Regularly conduct vendor performance reviews and monitor key performance metrics to ensure adherence to service level agreements (SLAs) and quality standards
• Collaborate with vendors to identify areas for improvement and implement corrective actions as needed

Vendor Risk Management and Outsourcing
• In partnership with BUs for any sourcing process associated with the outsourcing initiative
• Facilitate vendor assessment and registration to ensure due diligence is conducted and approvals are in place before the vendor on boarding
• Provide support to BUs on Risk Assessment including the screening checks and Due Diligence Questionnaire process
• Review the result of Risk Assessment and Vendor Due Diligence Questionnaire submitted to determine the Engagement level risk
• Maintain an updated register of the onboarded vendors, required documentations and due diligence evidence in compliance to regulatory requirements

Contract Management
• Review, negotiate, and finalize vendor contracts, ensuring alignment with company policies and legal requirements
• Monitor contract expiration and renewal dates, initiating the contract renewal process in a timely manner
• Work with legal and procurement teams to address contract-related issues and ensure compliance with terms and conditions

Performance Optimization
• Analyze vendor performance data to identify trends, patterns, and opportunities for process improvements
• Collaborate with internal stakeholders to develop and implement strategies to enhance vendor performance, streamline processes, and drive efficiency
• Recommend and implement best practices to optimize vendor relationships and maximize value

Requirements

• 5-7 years of relevant experience within the e-commerce sector in procurement, outsourcing and vendor management
• Bachelor's degree in Business Administration, or a related field. Master's degree is a plus
• Knowledge of Excel and extracting data through varied reporting tools in order to drive and influence business decisions
• Strong negotiation and contract management skills
• Analytical mindset with the ability to interpret and leverage data to drive decision-making
• Excellent communication (both written and oral)
• Excellent interpersonal skills to communicate effectively at all levels with a strong adaptability into a dynamic environment
• Thrive on challenges in a fast-paced environment where quality and speed are of essence