Senior Associate Learning & Development Manager

Traveloka (Jakarta Metropolitan Area)

DKI Jakarta, Indonesia

e don’t innovate for the sake of innovation, we utilize technology to simplify people’s lives so they can enjoy their lives better. That belief is what brought Traveloka to be the leading travel platform in Southeast Asia. Traveloka serves 20+ products that include comprehensive travel services. From transportations to accommodations, discovering nearby attractions, and insurance products to financial services, including the groundbreaking ‘Buy Now Pay Later’. With 100+ millions downloads in six countries across the SEA region, we aim to keep exploring for better innovations — all to fulfill our users’ travel aspirations so they can enjoy their lives, their way.

About this position

This position will be responsible for overseeing the development, implementation, and management of training programs within the organization. This role requires a dynamic and experienced individual who can lead a team of trainers, design effective training materials, and ensure the continuous professional development of the team.

Responsibilities

• Lead and manage a team of trainers, providing guidance, support, and performance evaluations.
• Coordinate and oversee the daily activities of the training team to ensure smooth operations.
• Design, develop, and update training programs and materials that align with organizational goals and industry standards.
• Ensure training content is relevant, up-to-date, and engaging.
• Customize training programs to address specific needs of different departments and roles.
• Conduct training needs assessments through surveys, interviews, and consultations with managers.
• Analyze training needs and recommend appropriate solutions to address skill gaps and enhance performance.
• Ensure a high-quality training for BPO trainers and agents.
• Utilize a variety of training methodologies, techniques, concepts, and learning tools to ensure maximum effectiveness.
• Provide hands-on training and support to ensure practical application of skills.
• Report on training outcomes, progress, and areas for improvement to senior management.
• Work closely with Business Operations domain to align training programs with business objectives.
• Communicate regularly with management to provide updates on training activities and outcomes.
• Foster a positive learning environment and promote a culture of continuous improvement.
• Manage training schedules, logistics, and resources to ensure efficient delivery of training programs.
• Maintain accurate records of training activities, attendance, and outcomes.
• Ensure compliance with relevant regulations and standards related to training and development.

Requirements

• Bachelor's degree from top university in Education, Human Resources, Business, or a related field.
• Minimum of 5 years of experience in a training and development role, with at least 2 years in a leadership or supervisory position.
• Have a good English proficiency.
• Proven experience in designing and delivering effective training programs.
• Strong leadership and team management skills.
• Excellent communication, presentation, and interpersonal skills.
• Ability to analyze data and use it to drive decision-making.
• Proficiency in using training software and tools.
• Certification in training and development (e.g., CPLP, CPTM) is preferred.
• Experienced and have knowledge in flight industry for Non GDS / GDS is preferred.