Product Operations Analyst

Traveloka (Jakarta Metropolitan Area)

DKI Jakarta, Indonesia

e don’t innovate for the sake of innovation, we utilize technology to simplify people’s lives so they can enjoy their lives better. That belief is what brought Traveloka to be the leading travel platform in Southeast Asia. Traveloka serves 20+ products that include comprehensive travel services. From transportations to accommodations, discovering nearby attractions, and insurance products to financial services, including the groundbreaking ‘Buy Now Pay Later’. With 100+ millions downloads in six countries across the SEA region, we aim to keep exploring for better innovations — all to fulfill our users’ travel aspirations so they can enjoy their lives, their way.

About this position

As part of the Product Operations team, the Content Operations Analyst role provides a unique opportunity to be at the center of information structure and data management of content in the Accommodation Unit. It’s a blend of analytical, technical, management, processing, and agility roles in driving successful stability, quality, and iteration of content.

Responsibilities

• Analyze data, set up operational processes, monitor performance, and solve technical issues related to content (Hotel Content, Room Content, etc).
• Manage content related processes (inventory import, data mapping, QA, etc) and monitor performance of the pertaining tools.
• Maintain the structure of content information, its quality, and technical flow to ensure excellent business process.
• Create a step-by-step process for team members to execute the content operation task, such as hotel and room mapping. And also responsible for the output metrics.
• Conduct multiple tasks and assist the content team lead in maintaining BAU, managing content operations admins and monitor their performance, managing the administrative tasks, and mitigating technical issues.
• Proactively identify additional relevant data point from content database, product performance, and market benchmark.
• Maintain content ticketing process, resolution, and SLA, as well as extract valuable insight from submitted cases.
• Continuously learn and update oneself on the latest product and process.

Requirements

• Possess Bachelor’s degree from top local or overseas University majoring in Electrical or Computer Engineering.
• Minimum 3-year of working experience.
• Have experience in managing a team, (preferable in managing operations admins).
• Enthusiastic while also being skeptic about data.
• Excellent analytical and problem-solving skills, with great attention to detail and high level of curiosity.
• Passionate in establishing processes, managing people, striving for high quality output.
• Understand Microsoft Office software especially Excel (SQL skill would be a plus).
• Strong agility in working multiple tasks under pressure and tight timeline in fast-paced environment.
• Good at English (both oral and written).
• Excellent communication and stakeholder’s management.
• A discipline and accountable team player.