Fraud Investigator

Traveloka (Jakarta Metropolitan Area)

DKI Jakarta, Indonesia

e don’t innovate for the sake of innovation, we utilize technology to simplify people’s lives so they can enjoy their lives better. That belief is what brought Traveloka to be the leading travel platform in Southeast Asia. Traveloka serves 20+ products that include comprehensive travel services. From transportations to accommodations, discovering nearby attractions, and insurance products to financial services, including the groundbreaking ‘Buy Now Pay Later’. With 100+ millions downloads in six countries across the SEA region, we aim to keep exploring for better innovations — all to fulfill our users’ travel aspirations so they can enjoy their lives, their way.

About this position

It's fun to work in a company where people truly BELIEVE in what they're doing!

Responsibilities

• Handling customer complaints regarding fraud related activities
• Be the first line of defense, including handling phone calls as well as walk-in customer
• Do end to end investigation based on the customer complain
• Do case/field investigation on the fraud complaints/fraud identified
• Compile and present report to the team on the fraud findings
• Document fraud findings
• Build a network of fraud knowledge and know-how, including contact with the fraudsters themselves.
• Be the ears on the ground on the new and upcoming fraud trend
• Design SOP to handle customer complain related with fraud.
• Provide input/ insights on fraudulent method/ behavior to be used to develop preventive and curative actions.

Requirements

• 2+ years of experience in Anti fraud, or similar role, preferably in Financial Service
• Strong analytical thinking and detail oriented
• Investigative and problem solving skills in order to handling customer complaints
• Good interpersonal and communication skills in order to handling customer complains
• Ability to multitask, prioritize, maintain flexibility in a fast paced environment
• Excellent both verbally and written English