Copywriter (UX Writer)

Traveloka (Jakarta Metropolitan Area)

DKI Jakarta, Indonesia

e don’t innovate for the sake of innovation, we utilize technology to simplify people’s lives so they can enjoy their lives better. That belief is what brought Traveloka to be the leading travel platform in Southeast Asia. Traveloka serves 20+ products that include comprehensive travel services. From transportations to accommodations, discovering nearby attractions, and insurance products to financial services, including the groundbreaking ‘Buy Now Pay Later’. With 100+ millions downloads in six countries across the SEA region, we aim to keep exploring for better innovations — all to fulfill our users’ travel aspirations so they can enjoy their lives, their way.

About this position

The Copywriter is an integral sense-making designer who crafts copy or content for users when using our digital product. He/she advocates the importance of humanizing digital products through words, ensuring users have the most delightful experience possible.

Responsibilities

• Craft & implement UI copy and content to deliver design output
• Clarify the assigned design project scope, including its goals, requirements, and expectations
• Explore possible scenarios a user may embark on to ensure the whole experience make sense
• Identify good copy that shapes interactions between user and product by seeking understanding of the entire product design and development process by collaborating with fellow designers and stakeholders
• Create UI copy featured on the product that guides the user when navigating their way around our digital products, services, and functions within the platform to help them complete the task at hand
• Test designed copy solution with solution validation activity that meets with design spec and ready to implement in the intended platform when necessary
• Adhere to style guides in line with the brand voice and personality
• Liaise with engineers during copy implementation to ensure the designed copy is completed and implemented accurately
• Deliver projects in parallel with managing stakeholder engagement
• Consult business stakeholders to clarify requirements to ensure content effectiveness.

Requirements

• Strong interpersonal, prioritization, and stakeholder management skills
• Ability to work on multiple tasks concurrently and deliver on expectations within deadlines
• High level of changes and iterations required
• Empathy to understand how a user is feeling and what their needs are while interacting with our products.