Collection SOP Development & Process Improvement Lead

Traveloka (Jakarta Metropolitan Area)

DKI Jakarta, Indonesia

e don’t innovate for the sake of innovation, we utilize technology to simplify people’s lives so they can enjoy their lives better. That belief is what brought Traveloka to be the leading travel platform in Southeast Asia. Traveloka serves 20+ products that include comprehensive travel services. From transportations to accommodations, discovering nearby attractions, and insurance products to financial services, including the groundbreaking ‘Buy Now Pay Later’. With 100+ millions downloads in six countries across the SEA region, we aim to keep exploring for better innovations — all to fulfill our users’ travel aspirations so they can enjoy their lives, their way.

About this position

The Collection SOP Development & Process Improvement Lead is responsible for managing the collection unit, overseeing the collection process, and ensuring quality control while formulating strategies and managing multiple projects.

Responsibilities

• Managing collection unit consist of Collection process development & documentation, and Collection QA
• Responsible for overseeing Collection Process (Operations - Quality - Complaint Handling - Product Requirement) both workflow and system/product solutions
• Able to review collection process and number in the big picture, meanwhile paying attention to detail of each sequence
• Ensuring implemented collections process adhere to regulatory by coordinating with Legal & Compliance
• Overseeing quality control that conducted to internal and external team
• Able to formulate collection strategy & processes and translate into actionable steps
• Manage multiple collection projects by following standard product management approaches
• Working closely with Collections Operational team, Data Analytics, and Product Manager in order to deliver output: collection product review & development
• Overseeing and ensure any collection process changes updated into Change Management & Standard Operating Procedures

Requirements

• [A Must] Have minimum 7+ years of experience, and minimum 3 years of experience in managerial position from Financial Industry (Banking/Multifinance/Fintech/Insurance)
• Minimum Bachelor degree majoring in Data Science/IT/Management (Master degree is a plus)
• [A must] Expertise in Collection. Expertise in other areas like Risk and Fraud will be a plus
• Have a good understanding in financial services regulatory
• Have outstanding knowledge in process development in form of structured documentation, including workflow creation
• Have outstanding knowledge in Collection Process to be used in Strategic & Process Development/Optimization
• Familiar with process documentation and product management (full cycle)
• Attention to detail, familiar in numbers such as working using GDS, GSheet, etc
• Have a strong people management skills and quick adaptation in new environment
• Able to communicate in English both verbal and written