Associate Market Manager - Ground Transport

Traveloka (Jakarta Metropolitan Area)

DKI Jakarta, Indonesia

e don’t innovate for the sake of innovation, we utilize technology to simplify people’s lives so they can enjoy their lives better. That belief is what brought Traveloka to be the leading travel platform in Southeast Asia. Traveloka serves 20+ products that include comprehensive travel services. From transportations to accommodations, discovering nearby attractions, and insurance products to financial services, including the groundbreaking ‘Buy Now Pay Later’. With 100+ millions downloads in six countries across the SEA region, we aim to keep exploring for better innovations — all to fulfill our users’ travel aspirations so they can enjoy their lives, their way.

About this position

Traveloka is looking for an Associate Market Manager to enrich our diverse and competitive inventory for Traveloka Ground Transport. As a Market Manager based in Indonesia, you will be responsible for the supply health and growth in your assigned key markets.

Responsibilities

In this role, you will:
• Develop deep knowledge of assigned locale and become the go-to source for all information relating to local trends and market dynamics for internal and external partners, including making contributions to market strategies for assigned locale and similar markets
• Build and maintain partner relationships in assigned product and locale to meet and exceed assigned goals
• Be responsible for Traveloka's key accounts in assigned locale
• Analyze and utilize data to provide recommendations and consultations to identify and take actions on strategic opportunities in assigned locales, including but not limited to ensuring price competitiveness and allotment
• Develop and sustain strong strategic partnerships by providing relevant data insights and high-quality consulting services to Bus and Shuttle partners
• Represent Traveloka in assigned locales, and establish key relationships with local authorities and influencers, including but not limited to tourism boards/bureau, Bus and Shuttle associations, and conferences
• Fully own assigned product and locale, and use comprehensive understanding to provide input to senior management and officers to develop solutions and improve process effectiveness and scalability
• Spearhead projects in assigned locales, including but not limited to specific campaigns or partnerships
• Ensure customer conversions through providing optimum supply offerings from partners
• Implement scalable strategies and programs to ensure Traveloka's high standards of services to partners for customers
• Maintain a baseline understanding of dashboards, technical integration process, and various software used to provide the appropriate support to partners, and assist in its troubleshooting

Requirements

To be successful in this role, you must possess:
• Bachelor's degree in from reputable universities with minimum GPA of 3.0/4.0.
• 4+ years of experience in new sales, account management, customer success and partner support. Experience in hospitality, travel or technology industry is a preferable.
• Proven understanding of market management / development, in the assigned locale.
• Ability to work at both strategic and tactical levels, with a proven track record to execute in ambiguous environments.
• Willingness to travel to as