Customer Service Officer

Transitions Optical (Thailand) (Chon Buri)

Chonburi, Thailand

Transitions Optical was founded more than 30 years ago in Florida, USA. Transitions Optical was the first company to commercialize and manufacture plastic photochromic lenses. The company has been driven by an innovative spirit and a commitment to partnership. Transitions Optical became As the leading provider of photochromics to optical manufacturers, Transitions Optical offers state-of-the-art light management technology in virtually every major lens design and material encompassing a family of everyday adaptive lenses and performance sun lenses.

About this position

At Transitions Optical, we help people live more vibrant lives by enhancing their vision and the way they perceive light. We are the manufacturer of Transitions ® eyeglass lenses, the world's leading photochromic lens. Transitions ® lenses automatically adapt to changing light. They darken outdoors and return back to clear when you come inside.

Responsibilities

• Timely and accurately process sales orders received including daily monitoring orders through EDI and loading manual orders.
• Coordinate with planner, scheduler and shipping section for order handling.
• Timely interact with internal and external customers related to order confirmation, materials shortage and shipping/delivery schedule.
• Comply with customer’s specification and ensure flow down to related department.
• Resolve customer issues with orders, product information, shipment, document and others related questions.
• Maintain related sale orders files and documents within determined parameters.
• Attend and represent the department at inter-departmental meetings, as required.

Requirements

• Bachelor degree in supply chains, business administration or related field.
• At least 1 year experience in related function.
• Good communication skills and service mind.
• Good command of written and spoken in English.
• Proficient in MS office applications.