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About this position

The Quality Analyst (Social Media Platform) CNX is responsible for ensuring the quality of short video content and supporting operational needs through data analysis and collaboration with various departments.

Responsibilities

• Responsible for monitoring short video content quality to ensure community ecological security
• Monitor performance and coach agent to achieve SLAs
• Thorough data analysis, feedback problems & handle necessary escalation and form a quality inspection report
• Work closely & hand in hand with other departments to respond immediately to relevant operation needs
• Participate in the development of quality inspection standards and continuously optimize the process and system platform
• Support and escalate issues and involve experts wherever required to resolve issues as quickly as possible

Requirements

• Experience in Content Moderator, QA Contact Center
• Bachelor's degree in any field
• Good command of English
• Able to work on shift
• Can work both as an individual and as a team
• Good at analytic skill & coaching
• Have an action strategy to develop agent

Benefits