Customer Service (Social Media Platform)

transcosmos (Thailand) Co., Ltd. (Bangkok)

Bangkok

Bangkok, Thailand

transcosmos ( Thailand ) Co., Ltd. is a subsidiary of transcosmos inc. of Japan. Combining the strengths of one of the founding value creators and business enablers with the expertise of the leading Marketing Chain Management outsourcing company

About this position

The Customer Service position involves handling inquiries and complaints from customers and partners on a social media platform, requiring effective communication and problem-solving skills.

Responsibilities

• Handle inquiries/complaints of customers / Partner (Chat/Inbound/Outbound)
• Manage any issue/cases from Customer / Partner directly and find solutions
• Other as assigned Working day: 5 days per week Shift Work: 09.00-18.00 / 14.00-23.00

Requirements

• Bachelor's degree in any field
• Welcome fresh graduate
• Good command of English
• Regularly use social media