Customer Service English Skill (Hotel/Airline)

transcosmos (Thailand) Co., Ltd. (Bangkok)

Bangkok

Bangkok, Thailand

transcosmos ( Thailand ) Co., Ltd. is a subsidiary of transcosmos inc. of Japan. Combining the strengths of one of the founding value creators and business enablers with the expertise of the leading Marketing Chain Management outsourcing company

About this position

The position involves handling customer inquiries and ensuring satisfaction through effective communication and problem-solving in a hotel or airline context.

Responsibilities

• Handle customer inquiries via phone and email in a timely and courteous manner.
• Provide information on products and services, troubleshoot issues, and offer guidance to ensure customer satisfaction.
• Resolve customer complaints and provide solutions that align with company policies and standards.
• Maintain accurate records of customer interactions, feedback, and resolutions using customer service software.
• Identify recurring issues and communicate with relevant departments for improvements.
• Follow up with customers to ensure issues are resolved and that they are satisfied with the service.
• Stay informed about company products, promotions, and procedures to better assist customers.

Requirements

• Bachelor's degree in any field.
• Welcome fresh graduate.
• Good command of English.
• Regularly use social media.
• Experience or Internship in the Customer Service field.
• Rotating shifts (5 days 07.00-16.00, 09.00-18.00, 10.00-19.00, 12.00-21.00, 14.00-23.00, 22.00-07.00).