Customer Service Chinese speaking (HSK 5)

Transcosmos (Thailand) Co., Ltd. (Din Daeng)

Krabi , Thailand

transcosmos ( Thailand ) Co., Ltd. is a subsidiary of transcosmos inc. of Japan. Combining the strengths of one of the founding value creators and business enablers with the expertise of the leading Marketing Chain Management outsourcing company

About this position

The Customer Service Chinese speaking (HSK 5) position involves handling customer inquiries and fostering positive relationships within the Chinese-speaking online community.

Responsibilities

• Handle customer inquiries, complaints, and feedback via chat platforms in Chinese.
• Resolve customer concerns effectively, ensuring satisfaction and timely follow-up.
• Monitor and engage with the Chinese-speaking online community to foster positive relationships.
• Assist in moderating community discussions and addressing frequently asked questions.

Requirements

• Native or fluent in Chinese (Mandarin and/or Cantonese), with excellent written communication skills.
• Bachelor's degree in any related field.
• Have experiences in the customer service (Chat) is preferred.
• New graduated are also welcome.
• Can start work immediately is would be adventage.