Careers & Jobs at Transcosmos (Thailand) Co., Ltd.

Transcosmos (Thailand) Co., Ltd.

Career opportunities at Transcosmos (Thailand) Co., Ltd.

Management and Consultancy Services

13 jobs

List of jobs found:

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Customer Service Supervisor/Team Leaders

Transcosmos (Thailand) Co., Ltd.

Thailand | Krabi

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Last updated 20 hours ago

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Assistant Operation Manager

Transcosmos (Thailand) Co., Ltd.

Thailand | Krabi

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Last updated 3 days ago

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Content Quality Analyst (Khmer-English)

Transcosmos (Thailand) Co., Ltd.

Thailand | Chiang Mai

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Last updated 3 days ago

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Accounting Assistant Manager (E-Commerce)

Transcosmos (Thailand) Co., Ltd.

Thailand | Bangkok

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Last updated 1 week ago

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E-Commerce Manager

Transcosmos (Thailand) Co., Ltd.

Thailand | Bangkok

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Last updated 1 week ago

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E-Commerce Officer

Transcosmos (Thailand) Co., Ltd.

Thailand | Bangkok

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Last updated 1 week ago

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Customer Service (English Skill)

Transcosmos (Thailand) Co., Ltd.

Thailand | Krabi

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Last updated 1 week ago

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(Digital & Ecommerce) Strategic & Media Planner

Transcosmos (Thailand) Co., Ltd.

Thailand | Bangkok

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Last updated 1 week ago

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RPA Developer

Transcosmos (Thailand) Co., Ltd.

Thailand | Krabi

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Last updated 1 week ago

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Quality Analyst (Social Media Platform) CNX

Transcosmos (Thailand) Co., Ltd.

Thailand | Chiang Mai

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Last updated 1 month ago

Customer Service Supervisor/Team Leaders

Transcosmos (Thailand) Co., Ltd.

Transcosmos (Thailand) Co., Ltd. (Din Daeng)

Krabi , Thailand

transcosmos ( Thailand ) Co., Ltd. is a subsidiary of transcosmos inc. of Japan. Combining the strengths of one of the founding value creators and business enablers with the expertise of the leading Marketing Chain Management outsourcing company

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Job function: Customer Service

Industries: Management and Consultancy Services

About this position

The Customer Service Supervisor/Team Leader is responsible for supervising and mentoring a team of customer service representatives, ensuring high-quality service delivery and effective communication with residents and stakeholders.

Responsibilities

• Supervise and mentor a team of customer service representatives, providing guidance, training, and performance feedback.
• Schedule shifts, manage workload distribution, and ensure adequate staffing to meet service level objectives.
• Handle escalated or complex customer inquiries, complaints, and requests in a professional and timely manner.
• Coordinate and oversee services provided to residents, such as maintenance requests, facilities booking, and community events.
• Communicate regularly with residents, property management, and relevant stakeholders to provide updates, gather feedback, and address community needs.
• Enforce community rules, regulations, and policies related to resident interactions, property usage, and safety protocols.
• Conduct training sessions for customer service staff on service standards, communication skills, conflict resolution, and relevant software systems.
• Implement quality assurance measures, service standards, and performance metrics to evaluate team performance and customer satisfaction levels.

Requirements

• Bachelor’s degree in business administration, hospitality, or related field.
• Proven experience in customer service management or supervisory role, preferably in a residential or hospitality environment.
• Excellent communication skills, both verbal and written, with a customer-focused approach.
• Strong leadership abilities, with the ability to motivate and coach a diverse team.

Benefits

Huneety A.I Salary Estimate

52,000 - 86,000 THB per month

About Transcosmos (Thailand) Co., Ltd.