Digital Customer Solution Assistant Manager

Toyota Leasing (Thailand) Co., Ltd. (Bang Rak)

Bang Rak

Bangkok, Thailand

Toyota Leasing (Thailand) Co., Ltd. - TLT We are an affiliate of Toyota Financial Services Corporation (TFSC) in Nagoya, Japan. Since 1994, we have been providing automotive financial services to Toyota customers and dealers nationwide with an extensive range of financial products and services designed to meet customers’ unique needs. We now have more than 1,200 associates working in all regions to support our customers to own Toyota vehicle of choice with reliable and convenient services. We commit to offer the higher quality of services and ensure that our company and business will sustainably contribute to Thailand community and economy. Now, we are seeking for new generation to join and be the important part of the company to drive our business and enhance the capability to satisfy Toyota customers.

About this position

The Digital Customer Solution Assistant Manager will be responsible for developing and enhancing TLT Smart Loan processes, analyzing customer feedback, and collaborating with various departments to improve customer touchpoints across digital channels.

Responsibilities

• Develop and enhance TLT Smart Loan processes that align with our business objectives.
• Analyze customer feedback to identify opportunities for improvement.
• Collaborate with cross-functional and related departments/vendors to enhance customer touchpoints across all digital channels.
• Support test criteria and provides input to the test plans and deployment plan.
• Monitor and report on the TLT Smart Loan processes effectiveness.
• Process improvement/provide tools-Staff training.
• Able to support special assignments or ad hoc projects as assigned.

Requirements

• Local people only.
• Bachelor’s degree or higher in Accounting, Finance, Business Administration, Economics, or related fields.
• 3-5 years experience in Finance/Leasing business or similar roles.
• Knowledge and experience of digital law and other relevant rules and regulations with project management skill and ability to create end to end customer journey would be required.
• Good command to use English both spoken and written.
• Ability to use Microsoft Office (Excel, Word, Powerpoint).
• Having knowledge/experience to use data analytic tools would be advantage.
• Good communication and collaboration skills, with the ability to work effectively with teams and related.