Regional Manager Asia

Toll Logistics (Thailand) Ltd. (Bangkok)

Bangkok, Thailand

At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers and our world further.

About this position

The Regional Manager Asia at Toll Group is responsible for developing and maintaining effective customer relationships, supporting account management, and ensuring service standards are met.

Responsibilities

• Develop and maintain effective and professional customer relationships.
• Support account management and transaction processing.
• Provide product and technical support as it relates to customer transactions, customer feedback and other requests.
• Liaise with internal and external customer / stakeholders to ensure contractual obligations are achieved and agreed service standards are met.
• Responding to customer queries and resolving issues as defined by customer agreement and relevant processes.

Requirements

• Managing a team of professional staff for the day-to-day delivery on set of objectives in support of their business plan.
• People leaders at this level are fully responsible for the management and delivery of a team/s of staff.
• They set priorities and manage day to day assignment of work.
• They are responsible for management processes such as recruitment, performance and training.