Case Management Associate Field Operations- Humanitarian Services (Mae Hong Son

Toll Logistics (Thailand) Ltd. (Bangkok)

Bangkok, Thailand

At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers and our world further.

About this position

As a Case Management Associate Field Operations- Humanitarian Services with our Asia Regional Service Centre (RSC), you will join our case management team to support refugee and humanitarian visa applicants with their medical assessment process and subsequent travel to Australia.

Responsibilities

• Build strong client relationships, provide quality service delivery and client-centric solutions, supporting RSC case managers with administrative tasks, to manage service appointments and subcontractor activations, and maintain timely, accurate communication with all clients while being mindful of cultural and social sensitivities.
• Work in close collaboration with the case managers in our Global Operations Centre (GOC) to ensure travel to Australia is booked as per policy and arrival window requirements.
• Support the timely activation and co-ordination of all suppliers and vendors who provide Medical, Biometric, Accommodation and Transit Services to clients.
• Deliver clear, concise, and targeted verbal and written messaging to all stakeholders, that lead to positive client outcomes.
• Join a high performing team where you’ll have the opportunity to contribute to regional and team priorities contributing to team and individual responsibilities, and commitments, while strictly adhering to policies and procedures.

Requirements

• A can-do attitude and a strong commitment to collaboration and clear, timely communication with members of your team.
• Extensive experience in office administration and case management.