Air Freight Manager (Freight Forwarder Industry)

Toll Logistics (Thailand) Ltd. (Bangkok)

Bangkok, Thailand

At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers and our world further.

About this position

The Air Freight Manager will oversee all airfreight operations, ensuring compliance with customs regulations and driving business growth through collaboration and strategic initiatives.

Responsibilities

• Manage all Airfreight operations, including import/export, land-air, transit shipments, and transshipment, with a thorough understanding of customs clearance processes and regulations.
• Collaborate with networks, sales teams, and clients to identify business opportunities, develop new Airfreight products, and support growth through joint sales visits.
• Engage in pricing strategies for tenders and local inquiries, offering new solutions and working closely with local and global tender teams, as well as regional/global Airfreight product teams.
• Provide monthly business reviews, plan Airfreight development strategies, and propose initiatives for cost-saving and profitability improvements, including departmental productivity enhancements.
• Negotiate competitive rates and long-term agreements with carriers and vendors, ensuring effective space allocation and collaboration with transportation vendors.
• Ensure accurate and timely updates of comprehensive rates, schedules, invoicing, AR overdue, accrual accuracy, and billing through internal systems (e.g., CW1), while meeting KPIs and adhering to specific business process requirements.

Requirements

• Educational Background: Bachelor’s degree in business, Economics, International Business, Logistics, or related disciplines.
• Experience: A minimum of 8-10 years of professional experience in the air freight forwarding industry.
• Industry Knowledge: In-depth understanding of air freight forwarding operations and industry practices.
• Language Skills: Excellent command of both written and spoken English.
• Personal Qualities: Strong service orientation, ability to work under pressure, and thrive in a dynamic environment.
• Leadership & Technical Proficiency: Demonstrates strong leadership and interpersonal management skills, capable of managing large teams, with proficiency in MS Office and Excel.