Services Manager

TN GROUP CORPORATION CO., LTD (Samut Sakhon)

Samut Sakhon

Samut Sakhon, Thailand

TN Group is a leading company in Thailand specializing in manufacturing and importing industrial products. Since 1969, we have delivered reliable and high-quality products with our experience, know-how, and international partners who support production processes. With a strong focus on innovation, TN Group provides new and creative solutions that meet all customer requirements across various industries. Our expertise in technology and manufacturing enables us to offer comprehensive solutions catering to our valued clients' diverse needs.

About this position

The Services Manager is responsible for overseeing customer service operations, ensuring customer satisfaction, and managing a skilled service team to provide efficient repair and maintenance services.

Responsibilities

• Receive needs from customers to analyze and arrange a team to check before repairing.
• Assess the repair price to offer to customers and make recommendations.
• Arrange a service team for customers as scheduled.
• Providing information to customers so that there are no new problems or offering maintenance to customers for long-term care.
• Coordinate with agencies related to the product. When a problem occurs To find a solution And reflect all departments to be aware of customer complaints.
• Assess customer satisfaction Solving customer complaints and improving service.
• Develop a skilled team to increase the technician's potential, support the needs of customers, and increase knowledge of skills.
• Develop the team to know about excellent service Answering customer questions Providing credibility techniques and develop our service department to be an efficient service center.
• Control expenses in the department to be within specified expenses.

Requirements

• Bachelor's or Master's Degree in Electrical, Mechanical or related fields.
• 7 years experience in service and maintenance field.
• Good command of spoken and written English.
• Can drive a car and have a driving license.
• Good ability to use Microsoft Excel Word Power point SAP.
• Experience in repairing motor / water pump / fan / blower / burner is an advantage.