Safety QA - Thailand

TikTok (Thailand) (Bangkok, Bangkok City, Thailand)

Bangkok, Thailand

TikTok is the world's leading destination for short-form video. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible. Our employees lead with curiosity, and move at the speed of culture. Combined with our company's flat structure, you'll be given dynamic opportunities to make a real impact on a rapidly expanding company as you grow your career. We have offices across Asia Pacific, the Middle East, Europe, and the Americas – and we're just getting started.

About this position

TikTok is seeking a Safety QA professional to join the Trust & Safety team, responsible for ensuring a safe online community and supporting content moderation efforts.

Responsibilities

• Perform daily audit on internal system;
• Provide analysis of errors and feedback to respective team;
• Work with training team to align policy understanding of QA and labelers;
• Provide support on Policy/Quality related questions on ad-hoc basis;
• Responsible in guiding new joiners in order to achieve ramp up target;
• Work closely with Safety Specialist in order to provide feedback on quality;
• Identify potential errors in policy and correct them in time;
• Conduct quality meeting with the team to analyze errors;
• Please note that this position involves exposure to sensitive content, including but not limited to vulgar content, violence, pornography, and fake news;
• Your ability to work in a high-tempo environment, adapt, and respond to the day-to-day challenges of the role;
• Your resilience and commitment to self-care to manage the emotional demands of the role.

Requirements

• Bachelor's Degree or equivalent education/experience, advanced degree is preferred;
• Possesses good interpersonal skills;
• English and Thai language is a must;
• Minimum 1 year working experience as Quality Assurance Analyst;
• Experience in Content Moderation/Content Quality/Content Safety/Labeling will be an added advantage;
• Strong attention to details and ability to work independently.