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Partner Enablement - Service Account Manager

TikTok (Thailand)
TikTok (Thailand) (Bangkok, Bangkok City, Thailand)
Bangkok, Thailand 🇹🇭
TikTok (Thailand)
TikTok is the world's leading destination for short-form video. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible. Our employees lead with curiosity, and move at the speed of culture. Combined with our company's flat structure, you'll be given dynamic opportunities to make a real impact on a rapidly expanding company as you grow your career. We have offices across Asia Pacific, the Middle East, Europe, and the Americas – and we're just getting started.

About this position

The Partner Enablement - Service Account Manager at TikTok is responsible for providing operational support to sellers on the platform, ensuring timely and accurate assistance. The role involves communication with sellers, analyzing performance data, and resolving seller issues to enhance their experience on TikTok E-commerce.

Responsibilities

• Service account manager will be responsible for providing timely and accurate operational support to Tiktok sellers.
• Conduct effective communication with sellers, including early warning communication with risky sellers, promote guidance on platform rules and regulatory, hold improvement sessions with sellers on their fulfillment and service performance.
• Diagnosis on sellers operational performance, analyze performance data and deep dive on sellers pain point, dig for root cause, with the current product and process to assist the seller solve their problems.
• Coordinate with cross-functional teams to resolve seller issues, follow-up and make sure close-loop to all escalations.
• Engage sellers to develop long-term relationships and confidence in TikTok E-commerce.
• Support ad-hoc projects and initiatives per business needs.

Requirements

• BA/BS degree or equivalent practical experience.
• 2+ years experience in e-Commerce field.
• Good and effective communication skills internally and externally.
• Data analysis and problem solving skills.
• Proactive and continuous improvement attitude. Self-driven, creative, fast learner.
• Excellent written, verbal and interpersonal communication skills in English & Thai for cross-border collaboration with internal stakeholders and providing operational support to local Thai sellers on TikTok Shop.