Industry Client Solutions Manager, Thailand

TikTok (Thailand) (Bangkok, Bangkok City, Thailand)

Bangkok, Thailand

TikTok is the world's leading destination for short-form video. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible. Our employees lead with curiosity, and move at the speed of culture. Combined with our company's flat structure, you'll be given dynamic opportunities to make a real impact on a rapidly expanding company as you grow your career. We have offices across Asia Pacific, the Middle East, Europe, and the Americas – and we're just getting started.

About this position

The Industry Client Solutions Manager at TikTok is responsible for providing consultative sales and high-touch client service to help brands achieve their marketing and business objectives through TikTok solutions.

Responsibilities

• Being a Consultant to clients and internal stakeholders
• We are in the business of solutions - these cover everything from product adoption, strategy and/or optimizations to help Top 10 clients link their marketing objectives to their business goals
• Keeping up to date with product developments, market landscape, vertical movements and competitor activities to give clients, their agencies, and internal teams a holistic view of what next steps to take
• Building Test & Learn plans in conjunction with the usage of Measurement solutions (BLS, CLS, Ad Effectiveness etc.) across full-funnel solutions
• Driving and facilitating the adoption of Pixels, MMPs, TikTok Shop where applicable
• Putting together narratives, workshops and business reviews etc. to educate and upskill clients in charting the way forward
• Establish the value of TikTok as a part of a brand's media mix and communication strategy
• Account Management, Campaign Management & Reporting
• Manage and grow post-sale relationships with brands and their corresponding agency teams, taking a role in steering account growth and success
• Sense check/challenge media plans and provide suggestions to set clients up for success
• Take responsibility for campaign setup checks, performance monitoring and optimization suggestions for every client in the book of business
• Own conversations around Always On content and Performance objectives to support the Brand Partnerships team in revenue attainment
• Gather, analyse and present data alongside insights and actionable next steps as part of post campaign reporting or account audits
• Prioritising tasks by urgency.

Requirements

• Strong business acumen
• Ability to provide consultative sales in a fast-paced environment
• Experience in account management and client relations
• Knowledge of digital marketing and advertising solutions
• Excellent communication and presentation skills
• Analytical mindset with the ability to interpret data and provide actionable insights.