Customer Service Officer

Tietex Asia Ltd. (Laem Chabang Industrial Estate Chon Buri)

Chonburi, Thailand

In 1997, Tietex completed construction and startup of its Asian manufacturing operations located in the export zone of Laem Chabang, Thailand’s largest seaport. In 2023, Tietex Vietnam, Ltd opened its doors for business in support of the footwear market. Today, Arno’s unbounded vision, spirit and work ethic are still entrenched within the company culture.

About this position

The Customer Service Officer is responsible for managing customer orders, tracking shipments, and handling returns or claims for brands like New Balance and Lululemon, while ensuring effective communication and collaboration with various teams.

Responsibilities

• Take care of New Balance, Lululemon and other brands.
• Maintain the NB’s Supply chain collaboration (SCC) System and manage RMPO operation, Workflow for NB (Processing customer orders, tracking shipments, and handing returns or claims).
• Coordinating shipments and ensuring timely updates to clients.
• Collaborating with Sales teams and other related teams to meet customer requirement.

Requirements

• Bachelor or Master’s degree in International Business, Logistics or related fields.
• 3-5 Years of experience in the customer service, sales or logistics field.
• Strong English communication skills, both verbal and written.
• A proactive approach to problem-solving and ability to analyze issues and provide solutions.
• Understanding of Import/Export documentation requirement and customs regulation.
• Proficiency in ERP Software and Microsoft office, Ability to handle multiple tasks.