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Aftersales Service Manager (EV Car)

Thoresen Thai Agencies (TTA)
Thoresen Thai Agencies (TTA) (Bangkok, Bangkok City, Thailand)
Bangkok, Thailand 🇹🇭
Thoresen Thai Agencies (TTA)
Thoresen Thai Agencies Public Company Limited (“TTA”) is a strategic investment holding company with three primary business groups – Transport, Energy, and Infrastructure. TTA and its subsidiaries (the “Group”) have provided shipping-related services since 1904, dry-bulk shipping services since 1985, and offshore oil and gas services since 1995. In 2009, the Group added fertilizer production, coal mining, and end-to-end coal logistics in its business portfolio. The Group’s strategic objectives depend on prudent and efficient management of its business groups and their operations as to enable it to continuously expand its businesses, improve its service offerings, and service its dept repayments. TTA intends to achieve balanced and consistent growth across all three business groups by seeking and evaluating strategic opportunities that meet or exceed its targeted long-term returns on capital.

About this position

The Aftersales Service Manager (EV Car) is responsible for establishing and implementing aftersales processes and systems for both B2B and B2C customers, ensuring efficient service delivery and product quality.

Responsibilities

• Establish and implement aftersales processes for both B2B and B2C customers.
• Develop and implement aftersales systems in collaboration with mega dealers.
• Set up processes for spare parts ordering, flow management, stock control and pricing.
• Establish service centers and systems to support both B2B and B2C customers.
• Develop and implement training programs for mechanics and service advisors within dealer networks.
• Create processes to manage product usage and address quality issues.
• Collaborate with the manufacturer and dealers to resolve issues and enhance product quality.
• Design and manage efficient customer delivery processes for dealers and B2B customers.
• Oversee the development and maintenance of process owner manuals and all related documentation.

Requirements

• Bachelor’s or Master’s degree in Engineering or a related field.
• Over 10 years of experience in aftersales, technical or service roles in automotive industry (experience with EV cars is preferred).
• Proficient in English with excellent communication skills.
• Minimum of 5 years of experience in a leadership or management position.
• Proven ability to develop and implement aftersales processes and strategies.
• Strong leadership, teamwork, problem-solving, and communication skills.