Developer Account Manager (Metro)

The Siam Gypsum Industry (Saraburi) Co., Ltd.

The Siam Gypsum Industry (Saraburi) Co., Ltd. (Bangkok Metropolitan Region)

Bangkok Metropolitan Region, Thailand

The Siam Gypsum Industry (SGI) or “Elephant Gypsum Board” was established in July 1982 to manufacture and supply gypsum wall and ceiling solutions. It categorizes Elephant Gypsum Board products into 6 categories: gypsum boards, gypsum tiles, metal profiles, gypsum compounds, gypsum partition systems, and accessories for walls and ceilings. In 2021, Elephant Gypsum Board changed its main shareholders and entered into a joint venture with Knauf, the world's leading building materials company, and Siam Cement Group (SCG), the leading innovative construction materials and chemicals company in Thailand. Elephant Gypsum Board currently operates three factories and has a production capacity of more than 100 million square meters of gypsum boards per year, allowing it to meet the needs of customers throughout the country, including customers in more than 28 countries. The factory is located in SIL Industrial Estate, which has two factories in Saraburi province and one in Southern Industrial Estate Chalung in Songkhla, with the head office in Bangkok. Our dedicated management teams and staff are eager to provide product expertise on the entire range of system solutions, ceiling systems, and internal wall systems. Our Values Ethics and fairness must be the guiding principles of good business practice. As a result, Elephant Gypsum Board and employees at all levels adhere to and practice the four values listed below: 1. Menschlichkeit By treating each other fairly and by embracing diversity, together we act with social responsibility. 2. Partnership We work to create an environment of mutual trust. We are one team. We are loyal. 3. Commitment We are committed to work, our colleagues and our community. We always go the extra miles. 4. Entrepreneurship We take the initiative and leave our marks. We consider the consequences but dare to take risks.

About this position

The Developer Account Manager (Metro) is responsible for managing relationships with key customers in the construction industry, ensuring alignment with company strategies, and driving project sales performance.

Responsibilities

• Identify and understand customers, including Developers, Main Contractors, Sub-Contractors, and Dealers.
• Establish and continuously update the list of key customers.
• Identify customer business drivers and ensure they align with the company’s vision and strategies.
• Standardize joint working, value propositions, and customer business plans for project sales management to enhance the company’s expertise and promote its systems and solutions.
• Monitor the effective implementation of action plans and evaluate tailor-made proposals and customer activities.
• Develop timely and appropriate responses to counter the competition.
• Collaborate with other departments, business partners, and stakeholders to develop customized services that support the business development of key customers.
• Assess customer satisfaction and loyalty on a quarterly basis and implement necessary corrective actions.
• Achieve targets for project specification rates and sales performance (sales volume, value, share, and contribution) for all company products and services/systems/solutions.
• Develop and execute strategies and action plans to raise the profile and awareness of SGI and its products and systems among key developers, and monitor implementation.
• Build and maintain relationships with key developers, main contractors, and sub-contractors to promote SGI products and systems, ensuring that the benefits of unique solutions are clearly understood.
• Maintain up-to-date tracking of customer/project performance, conduct business reviews, and perform sales analysis for both direct customers and traders. Create proactive action plans based on this data.

Requirements

• Bachelor’s Degree in Engineering, Architecture, or a related field.
• Strong customer relationship management skills with the ability to build and maintain key client relationships.
• Good problem-solving skills to effectively address and resolve issues.
• Collaborative team player with experience in working with internal teams and external parties to achieve objectives.
• Effective communication and presentation skills.
• Strategic thinker with strong analytical skills.
• Proficiency in Salesforce and Microsoft Office (Word, Excel, PowerPoint).
• Moderate proficiency in English.
• 2-5 years of experience in Project Sales, preferably in the construction industry.
• Experience in project management and coordinating between teams to meet project goals.