Customer Experience Supervisor

The Bangkok Residence Company Limited (Khlong Toei, Bangkok)

Bangkok, Thailand

The Bangkok Residence 88 is an established professional property agent, acting with a high the highest level of integrity. We are a team of experienced, ethical professionals and as real estate agents, we offer unique insights into the property market. Our client’s place their trust and confidence in us. Our belief and philosophy is to deliver a superb standard of service whether it is sales, residential development, property investments or valuations. We focus on customer satisfaction and offer a remarkable, informed service so that our clients are able to make fully informed decisions.

About this position

The Customer Experience Supervisor is responsible for managing customer interactions, ensuring satisfaction, and building strong relationships with clients through effective communication and problem-solving.

Responsibilities

• Manage large amounts of incoming phone calls
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers
• Do anything to make customer's smiles.

Requirements

• Proven customer support experience or experience as a Client Service Representative
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Leadership with good managerial skills
• Able to speak English or other foreign languages
• Teamwork oriented
• Can start work immediately is preferred.