Managing Director - Ambient Quality

THAI UNION GROUP PCL. (Samut Sakhon, Thailand)

Samut Sakhon, Thailand

We are a global seafood leader with ambitious growth goals and a dedication to sustainability and innovation. Our portfolio of brands includes convenient consumer favorites that have brought nutritious and tasty seafood to tables around the world for over a century.

About this position

Provide overall Quality functional leadership and oversight of quality-related objectives for Ambient operations.

Responsibilities

• Drive strategic & tactical decisions for Ambient Quality and align resources to deliver key functional objectives in alignment with TU strategic goals.
• Ensure Ambient products meet all applicable quality requirements of customers, safety, health, environment / sustainability, and regulators through setting and enforcing product and production quality standards and control protocols including involvement in product development process.
• Decide external (global and local) quality standards (e.g., ISO, IFS, BRC, etc.) and establish processes and procedures to ensure compliance of all Ambient operations including support of internal audits.
• Lead resolution of systematic, BU-wide quality issues and escalate to top management where necessary; provide framework and processes to resolve and manage change of quality issues at all levels.
• Oversee design and management of customer feedback loops to ensure quality issues are appropriately addressed and escalated.
• Oversee supplier quality standards setting and development and ensure supplier adherence to standards.
• Oversee development and maintenance of quality manual and quality management system and ensure consistency in quality practices across Ambient operations.
• Motivate, lead and challenge team members to reach / exceed targets and objectives. Improve and sustain employee engagement scores to be within the top quartile. Develop strong internal leadership pipeline and set positive working culture with teams across Thai Union.

Requirements

• Provide framework for establishing and reviewing quality improvement agenda and objectives.
• Review and approve quality improvement agenda and improvement initiatives across Ambient BU and plants.
• Review and approve budget for quality improvement initiatives at Ambient Quality.
• Review and approve Ambient Quality and Plant Quality KPIs and targets.
• Assess Production, Engineering & Maintenance, Production Excellence strategies and related continuous improvement initiatives at Ambient BU, ensuring quality standards are adhered to promote best-practices and knowledge sharing related to quality within Ambient BU.
• Continuously incorporate internal best practices and learnings into quality standards.
• Establish customer-driven mindset for Ambient Quality to appropriately capture quality-related needs and requirements of customers.
• Ensure applicable safety, health, environment / sustainability, and regulatory requirements are captured in TU’s product and production quality standards and related control procedures.
• Oversee Ambient Quality Assurance in setting overall product and production quality standards, tolerance levels, methods of testing, and control framework / thresholds for all Ambient operations.