Customer Service Executive (1 year contract)

Thai Glico Co., Ltd. (Bangkok)

Bangkok, Thailand

Ezaki Glico is a leading food company headquartered in Osaka, Japan. With 25 group companies located in Japan and across 12 global locations, the Glico Group has a total of 5,360 employees all over the world. Glico has dedicated itself to contributing to “Healthier days, Well-being for life”. The Glico Group is dedicated to contributing to physical health, an energetic lifestyle, and positive mental activity by focusing on creatively living up to the Glico Spirit in accordance to the corporate philosophy of “Achieve Innovation, Cheerfulness, and the Thrill of the Positive”.

About this position

The Customer Service Executive will act as a liaison with customers, sales team, and logistics team to manage customer orders and delivery completion, including handling complaints by understanding customers’ warehouse and delivery conditions, as well as special requirements. The role aims to proactively identify and provide outstanding customer service to enhance customer satisfaction and reduce logistics costs.

Responsibilities

• Receive sales orders or complaint via electronic, email, fax or phone and process customer orders on time and in an accurate manner by coordinating with sales team and logistics team to achieve customer satisfaction and effective logistics cost.
• Resolve problems pertaining to customer orders or complaint by cooperate with sales team and logistics team.
• Check stock availability and fill the order on time and minimize the short order.
• Maintain and update customers’ database in the SAP system.
• Interact with Accounts Receivables team regarding payments.

Requirements

• Bachelor’s Degree in Economics, Business Administration or related fields.
• At least 1 years of experience in customer service or related experience in FMCG.
• Ability to handle stress well, analyse data and problem-solve.
• Excellent in communication skills.
• Good logical thinking skills.
• Fluency in written and verbal English.