IT Support

Thai Credit Bank Public Company Limited (Din Daeng)

Bangkok, Thailand

Thai Credit Bank Public Company Limited is a retail bank primarily focused on providing financial services to micro, small, and medium-sized enterprises (MSMEs) in Thailand. The bank operates in two segments: e-Wallet Business and Banking Business.

About this position

The IT Support position involves coordinating IT issues, providing internal support for company equipment, and ensuring effective technical assistance and problem resolution.

Responsibilities

• Coordinate between IT departments for issues clarification and requirement to be in the same page.
• Responsible for administration and internal support of the Company’s PCs, printers, servers, and related equipment.
• Ensure that each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment.
• Manage PC setup and deployment for new employees using standard hardware, image, and software.
• Respond to requests for technical assistance in person.
• Track and follow up system issues and solve the problems.
• Diagnose and resolve technical hardware and software issues.
• Modify configurations, utilities, software default settings, etc. for the local workstation.
• Resolve technical problems with Local Area Networks and Wide Area networks.
• Utilize and maintain the helpdesk tracking software.
• Document internal procedures.
• Be aware of the company’s quality and environmental policies.
• Ensure that the company’s commitment to environmental management, health, and safety is observed and practiced.
• Stay current with system information, changes, and updates.

Requirements

• Experience researching, analyzing, and interpreting automated system problems.
• Knowledge of relevant call tracking applications.
• Related experience and training in troubleshooting and providing help desk support.