Rider-Operational Planning Associate

Thai Beverage Public Co., Ltd. (Bangkok)

Bangkok, Thailand

Thai Beverage PLC is Thailand's the largest alcoholic beverage company, marketing leading beer and spirits brands such as Chang, Mekhong and Sangsom. We are a fully integrated company, involving in production of raw materials through brewing and distilling to marketing, warehousing and distribution of all our finished products. We are committed to quality, responsibility and support to our community. Due to our expansion, we are looking for high potential candidates to join our successful team.

About this position

The Rider-Operational Planning Associate is responsible for engaging with riders to resolve issues, manage training programs, and contribute to projects aimed at improving the rider experience and operational efficiency.

Responsibilities

• Directly engage with our riders to solve complex issues and to optimize and maintain the quality of service they have come to expect.
• Manage teams in training and setup a training program for proper operating procedures.
• Troubleshoot and close complex issues such as financial dispute, e-commerce, and operational requests to full resolution and escalate appropriately with product and engineering teams.
• Actively contribute to multiple internally facing projects to improve tools, operations, services offered with the aim of improving overall rider experience.
• Contribute to documentation, training materials, and internal communication efforts.
• Contribute to projects to improve the overall operational efficiency of the Rider Experience team.
• Track and report trends happening via customer feedback (i. e., charges, instructor feedback, financial reconciliation, retail issues, studio incidents) and report trends.

Requirements

• 2-4 years experience in an operations, project management, or customer service team or a strong desire to entire an operational career path.
• Ability to manage multiple, time-sensitive projects and competing priorities simultaneously, to work independently, and to drive projects to completion with minimum guidance and high attention to detail.
• Exceptional hospitality and communication skills to resolve rider issues, escalate appropriately, and drive continuous improvement.
• Familiarity with Excel and data visualization tools.
• Experience with service operations and/or sales tools highly desired.