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Platform Support / Application Support

Thai Beverage Public Co., Ltd. (Chatuchak)
Bangkok, Thailand 🇹🇭
Thai Beverage PLC is Thailand's the largest alcoholic beverage company, marketing leading beer and spirits brands such as Chang, Mekhong and Sangsom. We are a fully integrated company, involving in production of raw materials through brewing and distilling to marketing, warehousing and distribution of all our finished products. We are committed to quality, responsibility and support to our community. Due to our expansion, we are looking for high potential candidates to join our successful team.

About this position

Responsible for providing 1st level support on all service requests and incidents escalated to ensure software applications within the company or organization run smoothly.

Responsibilities

• Manage the application support and technical support team and evaluate performance.
• Collaborate with cross-functional teams to identify system requirements and enhancements, focusing on stability and scalability.
• Prioritizing issue and incident based on business needs.
• Support operational incident raises through service desk team and perform troubleshooting, minimizing downtime and impact on business operations.
• Oversee IT infrastructure, network performance, and system availability to ensure seamless operation.
• Ensure data backups, system security, and disaster recovery plans are in place and regularly tested.
• Coordinate with related parties to solving issues and incidents.
• Perform ad-hoc tasks.

Requirements

• Bachelor's degree in computer engineering, computer science, or IT-related fields.
• At least 1 years’ experience in application support or similar role.
• At least 1 years’ experience in manage application support and technical support team.
• Understanding of the software development lifecycle and software development methodologies, version control, testing and QA, and deployment.
• Coordinate with product development teams and external parties to solve complex issues.
• Good interpersonal and communication skills.
• Proven ability to troubleshoot complex issues under pressure, with a focus on quick recovery and minimizing impact.
• Strong analytical and problem-solving skills, with the ability to work independently and as part of a team.