System Administrator/ IT Support

Thai Aviation Services Limited (Mueang Nakhon Si Thammarat)

Nakhon Ratchasima, Thailand

At Thai Aviation Services (TAS), our commitment to delivering professional, timely, economical, and high-quality service is driven by our policy of "Doing it right the first time." Safety is our number one priority in all our helicopter operations. As the industry leader in Safety Management System (SMS) implementation in Thailand, TAS operates within a robust and mature SMS culture. This allows us to maintain a strong focus on safety and quality across our organization, from start to finish, ensuring we deliver the world-class services our customers expect. We encourage our employees, customers, and contractors to collaborate in identifying and reporting hazards, risks, and unsafe behaviors in all aspects of our operations. This proactive approach enables us to address and eliminate these issues systematically, preventing their recurrence and continuously enhancing our safety standards.

About this position

The System Administrator/IT Support position involves troubleshooting and repairing PC hardware, building systems, and providing support for various IT services while ensuring high client satisfaction.

Responsibilities

• Troubleshoots and repairs PC hardware and peripherals.
• Builds PC systems including laptops and PDAs, using imaging software.
• Ensures latest firmware and service pack revisions are implemented.
• Connects devices to the local area network and domains.
• Configures, tests and implements new application servers.
• Provides support for telephony systems.
• Schedule and prioritize tasks allocated by the Service Desk.
• Configures and support equipment required for remote computing.
• Provides feedback to the Service Desk with task status.
• Supports the data backup and anti-virus strategy.
• Ensures hardware is maintained in accordance with contract schedules, and that software license agreements are enforced.
• Regularly liaise with business stakeholders for needs fulfillment and issue resolution communications.
• Provides support for audio-visual equipment.
• Provides user training and presents new user orientation in groups or one-on-one basis.
• Strong focus on high client satisfaction.

Requirements

Education:
• Formal Education: A degree in Computer Science, Information Technology, or a related field is preferred, but not mandatory.
• Certifications: Relevant certifications such as CompTIA Network+, CompTIA Security+, Microsoft Certified Systems Administrator (MCSA), Cisco Certified Network Associate (CCNA), or equivalent.
• Self-Study and Online Courses: Demonstrated proficiency through self-study or online courses on platforms like Coursera, Udemy, LinkedIn Learning, etc., can be considered.
• On-the-Job Training: Practical experience gained through on-the-job training is highly valued, especially in entry-level roles leading to more advanced positions.

Experience:
• Proven experience as a System Administrator, Network Administrator, or similar role.
• Strong experience with databases, networks (LAN, WAN), and patch management.
• Solid knowledge of system security, including intrusion detection systems and data backup/recovery.

Technical Skills:
• Proficiency in operating systems including Windows, Linux, and macOS.
• Experience with virtualization and containerization tools like VMware, VirtualBox, or Docker.
• Strong understanding of network protocols and services (TCP/IP, DNS, DHCP, VPN).
• Hands-on experience with hardware and software troubleshooting.
• Familiarity with cloud platforms (e.g., AWS, Azure, Google Cloud, Huawei).

Trainer IT Skills:
• Ability to create training materials, guides, and documentation to assist in skill development.
• Proficiency in simplifying complex technical concepts for diverse audiences.
• Capable of conducting workshops, seminars, and one-on-one training sessions.
• Strong mentoring skills to guide less experienced IT team members.

Soft Skills:
• Excellent problem-solving skills with strong attention to detail.
• Effective communication and interpersonal skills.
• Ability to work independently and collaboratively within a team.
• Strong organizational and multitasking abilities.