Technical Solution Engineer
Tesa (Thailand)
Thailand | Bangkok
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Tesa (Thailand)
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Technical Solution Engineer
Tesa (Thailand) (Bangkok, Bangkok City, Thailand)
Bangkok,
Thailand
As a multinational company, tesa develops innovative adhesive tapes and self-adhesive product solutions for various industries, commercial customers, and end consumers. There are already more than 7,000 tesa adhesive solutions that help improve the work, products or lives of our customers. Today, the focus is on sustainability and energy-saving processes. tesa invests in the development of environmentally friendly products and solvent-free manufacture processes as well as in the use of renewable energy sources at its locations.
tesa is active in 100 countries and operates plants in Germany, Italy, China, the USA, and in Vietnam. Around three quarters of the tesa Group’s sales (2023: EUR 1.7 billion euro) are generated by applications for industries. Together with its international clients, tesa develops innovations that are customized at product and process level. Already more than 130 tesa tapes may be installed in an electric car and over 70 in a smartphone. In the printing and construction industries, too, tesa is constantly penetrating new segments and countries with its special adhesive tapes. The company generates almost one quarter of its sales with products for end consumers and professional craftsmen. 300 applications, such as the legendary tesafilm®, make life easier or, when it comes to insect protection, even make it a bit more pleasant. tesa counts among the world’s leading manufacturers of adhesive solutions. Since 2001, tesa SE is an independent 100% affiliate of Beiersdorf AG (i.e., NIVEA, Eucerin, la prairie) with approx. 5,200 employees today.
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Job function:
Customer Service
About this position
Responsibilities
• To assist and support local/ cross border business in product and technical related field in agreed market segments and applications to develop new markets and customers in the areas identified by the management.
• Provide advice and support to customers, distribution partners, and sales teams on technical requirements. This includes troubleshooting, product recommendation, and validation of applications.
• Provide technical and product training to sales and other related functions.
• Planning and execution of activities/events, i.e. seminars, tech days, roadshows, participation in exhibitions.
• Conduct tests in local customer solution center to have a quick and effective response to the customer requests.
• Support the sales team onsite at customer projects based on a request set by sales.
• Evaluate the necessary technical support by project, do the required application test in the customer solution center to support the customer and the sales team for qualifying and/or developing the best solution, raising Leap requested if test cannot be done locally in alignment with the region.
• Interpret and validate the test results as well as preparing the suitable presentation on results and proposed next steps for the sales team or to the customer directly.
• Communicate with the customers to gather the necessary technical information for process and application.
• Conduct training and upskilling sales teams to develop the required technical sales skills and keep up to date knowledge of the respective BUs and the market trends.
• Conduct training for the customers through seminars, Tech Days or trade shows participation to support and develop tesa’s brand awareness and a partner for solution design and innovation.
Requirements
• Bachelor’s or master’s degree in chemistry or mechanical engineering or equivalent.
• At least 5 year working experience or more with related experience in lab testing and conducting development assessments on her/his own. (University or professional experience).
• At least 3 year experience in Technical sales support performing customer consultancy and sales support for industrial consumables and/or investment goods.
• Strong analytical and logical thinking skills.
• Problem-solving skills, with the ability.
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About Tesa (Thailand)
As a multinational company, tesa develops innovative adhesive tapes and self-adhesive product solutions for various industries, commercial customers, and end consumers. There are already more than 7,000 tesa adhesive solutions that help improve the work, products or lives of our customers. Today, the focus is on sustainability and energy-saving processes. tesa invests in the development of environmentally friendly products and solvent-free manufacture processes as well as in the use of renewable energy sources at its locations. tesa is active in 100 countries and operates plants in Germany, Italy, China, the USA, and in Vietnam. Around three quarters of the tesa Group’s sales (2023: EUR 1.7 billion euro) are generated by applications for industries. Together with its international clients, tesa develops innovations that are customized at product and process level. Already more than 130 tesa tapes may be installed in an electric car and over 70 in a smartphone. In the printing and construction industries, too, tesa is constantly penetrating new segments and countries with its special adhesive tapes. The company generates almost one quarter of its sales with products for end consumers and professional craftsmen. 300 applications, such as the legendary tesafilm®, make life easier or, when it comes to insect protection, even make it a bit more pleasant. tesa counts among the world’s leading manufacturers of adhesive solutions. Since 2001, tesa SE is an independent 100% affiliate of Beiersdorf AG (i.e., NIVEA, Eucerin, la prairie) with approx. 5,200 employees today.