Officer, Customer Care (6 months contract)

Teleport (Thailand)

Teleport (Thailand) (Bangkok, Bangkok City, Thailand)

Bangkok, Thailand

Teleport is Southeast Asia’s leading logistics provider with the region’s largest air logistics network. We offer customisable, next-day delivery solutions from first to last mile, moving large cargo and small parcels for businesses of all sizes, eCommerce marketplaces and forwarders.

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Job function: Customer Service

Industries: Logistics and Warehousing Freight forwarding and Transportation

About this position

As an Officer in Customer Care at Teleport, you will play a crucial role in overseeing the team in Bangkok, supporting delivery and cargo operations, and contributing to team development and process improvement.

Responsibilities

• Oversee the team in Bangkok
• Supporting both the delivery and cargo team
• Support in coaching and team development
• Report on latest developments with regards to team and other stakeholders that works closely with customer care
• Re-define the existing processes

Requirements

• Will be required to work in shift
• Customer Service experience
• Experience in Cargo/Delivery and start up will be an added advantage
• Experience with E-mail, Chat and Social Media
• Able to communicate openly with all stakeholders
• Process driven/oriented
• Analytics driven