Team Leader - Customer Service/Customer Service Team Lead

Teledirect Telecommerce (Thailand) Ltd. (Ratchathewi)

Ratchatchewi

Bangkok, Thailand

TDCX (NYSE: TDCX) provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities. TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential. We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia. From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.

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Job function: Customer Service

Industries: Banking & Financial Services

About this position

You will help us deliver excellent service to our partner brands by leading a high-performing customer service team and providing mentorship and guidance.

Responsibilities

• Provide mentorship, guidance, and career development to members of your team.
• Lead a high-performing team through an exciting transition to build problem solving, critical thinking, analytical, and technical capabilities which will enable the department to develop deeper, more scalable solutions.
• Team management responsibilities for a team, whilst also serving as a cross-functional and a global liaison in developed areas of expertise.
• Establish team goals and work with direct reports on strategies for executing, measuring progress, and sharing results.
• Deliver projects involving quantitative analysis, industry research, and strategy development, working directly with global cross-functional teams to problem solve analytical approaches and develop solutions.
• Identify actionable insights, suggest recommendations, and influence team strategy through effective communication.
• Advocate for users within their market, partnering with global and cross-functional teams to develop global solutions.

Requirements

• Candidate must possess at least Bachelor's Degree in any field.
• Preferable with 2 years of working experience in the related field is required for this position.
• Experience leading, inspiring, and motivating others to meet goals and metrics.
• Possess project and resource management skills.
• Strong communication and interpersonal skills.
• Excellent decision making and analytical skills.
• Excellent verbal and written communication skills in English and the language of supporting market.

Benefits

Huneety A.I Salary Estimate

52,000 - 86,000 THB per month