TDCX (NYSE: TDCX) provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.
TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.
We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.
From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.
The Employee Relations Manager is responsible for overseeing all industrial and employee relations activities, ensuring compliance with company policies and local labor laws, and providing support to business units on disciplinary matters.
Responsibilities
• Responsible for all industrial/employee relations activities which include investigations and disciplinary matters with internal management and legal employment activities.
• Provide advice and support to business units on managing staff disciplinary matters.
• Ensure compliance to company’s policies and procedures as well as local labor law.
• Support in the execution of HR practices and procedures.
• Deliver trainings to management team as and when needed to update on changes to processes and education to newly promoted/hired management team.
• To assist the Manager to come up with materials for IR Knowledge Sharing & Training and to assist in conducting these sessions.
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.
Requirements
• Candidate must possess at least a Bachelor's Degree in Law.
• Preferable with 5 years of working experience in the related field is required for this position.
• Proven ability to work under pressure while maintaining a positive team attitude.
• Ability to work under a very tight timeline and competing priorities.
• Excellent organizational skills and high level of integrity.
• Positive attitude on taking on challenges and issues.
• Excellent verbal and written communication skills in English and the language of supporting market.
Benefits
Huneety A.I Salary Estimate
54,000 - 95,000 THB per month
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