Teckwah Value Chain (thailand) Co., Ltd. (Bang Na, Bangkok)
Bangkok,
Thailand
Teckwah was founded in 1968 in the Republic of Singapore. From humble beginnings as Teck Wah Seng Kee, a sole proprietor producing cardboard boxes, we have grown to become a global provider of integrated value chain management solutions. ​
Driven by our vision to create and deliver the best-in-class value chain solutions worldwide, Teckwah is the preferred business partner of global brand owners. Enabling an end-to-end solution is the strategic edge that underpins the Group’s unique value proposition. Our distinctive suite of packaging printing, logistics and lifestyle solutions delivers remarkable customer experiences and improved commercial outcomes. ​
Committed to providing sound management of your outsourced requirements, our forward-looking mindset, growing regional connectivity and collective partner network, ensures we stay nimble and flexible to cater to evolving needs of businesses and the industries we serve. ​
We are seeking a detail-oriented and customer-focused Logistics Coordinator Officer to join our team. In this role, you will be responsible for supporting day-to-day logistics and customer service activities, ensuring seamless product delivery and return processes, and addressing customer inquiries with prompt, professional service.
Responsibilities
• Provide support for daily logistics and customer service operations.
• Handle customer inquiries regarding product delivery and returns via phone, email, and in person, ensuring timely responses.
• Manage and resolve customer complaints effectively, focusing on delivering satisfactory outcomes.
• Gather and assess relevant information to address product and service-related inquiries.
• Communicate and collaborate with internal teams to facilitate efficient operations.
• Perform additional tasks as assigned by the supervisor.
Requirements
• Experience: 1-3 years of customer service experience, preferably in logistics or a related field.
• Education: Bachelor’s degree in any discipline.
• Language Skills: Proficient in written and spoken English.
• Technical Skills: Proficient in Microsoft Office applications (Word, Excel, Outlook, and PowerPoint).
• Core Competencies: Strong problem-solving and analytical skills.
• High attention to detail and accuracy.
• Excellent customer service orientation.
• Self-motivated and able to take initiative.
• Ability to work under pressure and manage stress effectively.
• Additional Requirements: Flexibility for potential job rotations and willingness to work night shifts if required.
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