Sales Coordinator/ Customer Service
About this position
The Sales Coordinator/Customer Service role involves managing customer orders, ensuring timely delivery, and maintaining effective communication between customers and the company.
Responsibilities
• Release customer purchase order into system, update delivery schedule, negotiate the delivery schedule and order confirmation.
• Review delivery and material status by following up material controller to ensure that all materials are ready for production start.
• Acts as the primary interface between the customer and the company Responsible for day-to-day activities of customer accounts to ensure that product deliveries are on time and that projects/programs are on schedule.
• To co-ordinate and follow up with support team for relate issue such as ECO implementation, quality issue.
• Communication with customer as a daily basis and distribute information from customer to concerned person and gather information back to customer.
• Coordinates and hosts regular (as needed) program tracking meetings with the customer and internal account team members to ensure ongoing communication and up-to-date progress/status reporting occurs.
• Preparing a RFQ document and quotation for new model of current customer.
Requirements
• Bachelor's Degree in Marketing, Business Administration, Engineering or related field.
• MBA is preferable.
• 4 years of experience in Program Administrator, Customer Service, Import - Export.
• Strong analytical & communication skill and able to work well under pressure.
• Good computer skill of Microsoft office, Excel, Word, PowerPoint, (Advance module is preferable).
• Very good command of English both spoken and written.