HR Services Support - GW Chachoengsao/ Thailand
About this position
TE's HR Services teams provide direct support to employees, other HR groups and management as part of a centralized function to handle a variety of HR-related transactions.
Responsibilities
• Ensure quality resolution of employee and manager on HR related enquiries raised through our online ticketing system in a timely manner.
• Work with external vendor on insurance & other employee benefits.
• Assist employees with time & attendance enquiries.
• Sharing monthly analytical reports with Finance, payroll & HR solutions partners.
• Create appropriate documentation to support query resolution including official HR letter, updating forms and templates etc.
• Utilize our online knowledge base, subject matter experts and liaison with other departments to provide accurate resolution to employee queries.
• Ensure high level of accuracy in maintaining employee records in HR Systems.
• Maintain confidentiality of employee data.
• Ensure appropriate escalations to get quick resolution.
• Identifying process improvement opportunities to enhance service delivery.
• Ensuring compliance with all relevant quality and legislative policies, procedures and controls.
Requirements
• Graduate / Post Graduate specializing in HR.
• 1 year experience in HR function.
• Basic English communication skill.
• Proactive & problem-solving capability.
• Strong team player with a passion for working in a global HR environment.
• High level of customer service orientation.
• Computer Proficiency – MS Office suite.
• Proficient in excel.