Spa Manager (HARNN Wellness & Hospitality)

Tanachira Company (Bangkok)

Bangkok

Bangkok, Thailand

TANACHIRA Group was founded in 2011 by Mr. Tanapong Chirapanidchakul, an engineer who turned to entrepreneur. TANACHIRA Group is the group of companies mainly operates fashion and lifestyle product in Bangkok, Thailand. Our mission are to inspire and bring joy of world-famous lifestyle brands to South East Asian consumers with two core strengths – the execution of best practices, localized marketing and a standard of retail operation excellence. Currently TANACHIRA Group is the leading Thailand retailer which imported world famous lifestyle and fashion products, We are managing three international brands and one own brand, including PANDORA, a jewelry brand from Denmark; CATH KIDSTON, a modern-vintage lifestyle brand from England; Marimekko, a lifestyle and fashion brand from Finland and HARNN, our own brand with a positioning of luxury natural beauty brand with a contemporary Thai identity.

About this position

Spa manager is responsible for managing staff, developing and implementing spa policies and procedures, creating and managing budgets, and ensuring that the spa meets its revenue targets while overseeing the development of new spa treatments, the marketing strategies of the spa, and the management of customer relations of O&O Spa properties in Thailand.

Responsibilities

• Oversee and manage the daily operations of the spa facility, ensuring it runs efficiently and meets high-quality standards.
• Recruit, develop, allocate and supervise spa staff, including therapists, receptionists, and support personnel, Provide leadership and support for the team.
• Develop and manage the spa's budget, monitor expenses, and revenue, and implement strategies to maximize profitability.
• Implement marketing and sales strategies to attract new clients and retain existing ones. This may involve promoting spa packages and special promotions.
• Ensure exceptional customer service by maintaining high standards and responding to client feedback and concerns. Strive to create a welcoming and positive spa experience for all clients.
• Monitor and manage spa inventory, including products, linens, and equipment. Order supplies as needed and maintain efficient inventory control.
• Ensure all spa treatments and services are of high quality and meet HARNN Wellness & Hospitality standards.
• Conduct regular evaluations of staff performance and client satisfaction.
• Spa Facility Maintenance: Oversee the cleanliness, maintenance, and safety of the spa facility, including treatment rooms, reception area, and common spaces.
• Prepare and present regular reports on spa performance, including financial metrics, client satisfaction, and operational efficiency, to management.
• Provide ongoing professional development opportunities for spa staff to enhance their skills and keep them updated on industry trends.
• Plan and organize spa events, workshops, and promotions to attract new clients and retain existing ones.
• Address and resolve any conflicts or issues that may arise among staff or clients in a professional and timely manner.
• Community Engagement: Engage with the local community and establish partnerships or collaborations that can help promote the spa and its services.

Requirements

• Responsible spa outlets could be added, relocated, or revised due to Business Development strategy and plan.