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About this position

The Customer Care Specialist will be responsible for processing customer inquiries, quotes, and orders, as well as providing support for spare part processes and customer complaints. The role requires strong communication skills, attention to detail, and the ability to work independently and in a team environment.

Responsibilities

• Process customer inquiries, quotes, and orders from the entry to the dispatch of the delivery in SAP
• Coverage of all spare part processes with customers including returns, repairs, credit, and debit notes
• Support the parts identification with technical teams
• Work with the purchasing team to determine prices and delivery time
• Handling customer complaints to ensure that concerns are resolved to the customer's satisfaction
• Monitor the status and control schedule internally and externally to meet timeline
• Assist in maintaining correct master data
• Document and leverage important customer information across departments
• Follow up open quotes and inquiries
• Other assignments related to spare parts department

Requirements

• Minimum of 5-year experience in spare parts sales in a regional role
• Good experience with ERP systems (SAP is preferred) and MS Office
• Very good English, both spoken and written
• Detail-oriented and excellent problem-solving skills
• Strong customers orientation
• Strong communication skills and able to handle multiple tasks using organizational skills
• Proven ability to work independently on your own initiatives as well as in a team environment
• Good team player with ability to support colleagues
• Knowledge of other languages is an advantage

Benefits